ECCO Reviews

What on earth has happened to ECCO?

After purchasing many of my shoes from Ecco for over 20 years, I am sad to say that I will never do business with them again.
From ordering a pair of sandals on 29th May 2022 to returning them to-date, 19th July 2022, nearly two months since, I have still to receive a refund for their faulty goods.
Not only did they actually draw blood on my both my feet within 10 minutes of wearing them, the evidence of which can still be seen, they have failed to inspect them and provide me with the full refund I am entitled to. And, I dare say that by the time they do, summer will be long over with and the money I could have spent on buying a decent pair of sandals will now not be used for that purpose.
It is both personally disappointing, as Ecco's shoes are not cheap by the quality was (once-upon-a-time) worth it, and it's absolutely dreadful business practice to boot.
Sorry Ecco, you have lost a long standing customer and if I fail to obtain the full refund I am entitled to shortly i.e. by the end of the week, it will go to Trading Standards, along with the many others I can see on here.

My Ecco order was mysteriously delayed by a week from what they had said estimated delivery date was-when i got my order,it was someone elses-apparently my shoes had been sent to this person-the person at customer service airily explained this and said I needed to print a label,and take it to the usp store-I have neither a printer nor a car and became quite irritated-I guess the other person,who recieved my shoes,complied and returned mine-on top of that one is required to start a new order process-I said I would not be doing that-they never sent me the email label,they did refund the price of shoes but kept the shipping fe-so I paid 11 bucks for nothing-well.maybe not nothing,as I feel like just keeping the wrong shoes and giving them to someone-

I was given a pair of Ecco Shoes for my birthday in December 2021. I was really pleased with them, but in January 2022 I discovered that the sole had a split in it. I took it to my local shoe repair man, and he said there is no way that it could be mended. He suggested that I contact Ecco Customer Service and explain what had happened. The Customer Service team contacted me a month later, and told me to cut the tongues out of the pair of shoes, and send them a photo. They would then send me a voucher code for £115 off a new pair of shoes. I did exactly that, but I have had no reply from them, or to any of my emails since that time. It is now July 2022, and I have sent several reminders. I think this is shocking customer service. I am very disappointed both with Ecco Shoes and with Ecco Customer Service.

I wish I had read the reviews before buying from Ecco Shoes. After waiting quite a while for my shoes to arrive, I opened the parcel and found - someone else's shoes! The label on the outside of the parcel is addressed to me and has my order number. The paperwork inside is for someone who lives about 50 miles away. I sent an email and was told I would have a response within 6-8 days. There is no phone number listed anywhere and they seem to have hibernated their Twitter account as posts are old and you cannot reply to them. The company is clearly having problems. As a last resort I am going to have to drive some distance to the nearest shop to return these shoes and get a refund. This is incredibly inconvenient. Also the poor person who ordered the shoes I have is in the same boat but looking at their address is nowhere near a store. So disappointing.

This is without doubt the worst mail order service i have ever encountered. A month of waiting for non delivery. Long waits for replies to emails. After 6 weeks they have finally relented and offered a refund. - so long as i sign a disclaimer absolving them of responsibility.

Used my H4 Boa golf shoes twice, they now look a year old and leaking giving me wet feet. Customer service dont want to know, they tell you to go to the shop you purchased who say its wear.

S Three Golf Shoes. Magnet colourway.
Two pairs returned to vendor due to the colour coming off the toecap. I have an old white pair from 2013 which have lost no at all. Over diluting the dye to save money?

NO HALF SIZES !!!

I like Ecco, but no half sizes is ridiculous considering how much they charge and every other brand of trainers I've ever owned has come in half sizes. I wrote to them and the reply was I can size down and remove the removable insole, but the insole adds comfort, I just want my size. Charging £90.00 for runners, you should be able to get your perfect fit. Also, they cut their trainers narrow around the toes. Nice styles though but they need to offer half sizes not offer 5.5/6 etc. I was between sizes,, so had to purchase the size up and now they are lose around my ankle, disappointed I spent so much and they aren't a good fit.

I have just had to throw away my third pair of ecco footwear because in each case the soles fell apart.
These are not cheap to buy and I implore you never to waste your money buying this expensive rubbish.
I have been buying their shoes for many years and can only assume that greed for profit has overtaken customer care.

terrible quality, poor service, very upset by most recent developments, worked out have wasted £280 buying stuff from this company, either the soles fell to bits and we were never advised of hydrolysis. last 2 pairs dreadful, i kept one and returned the one that had a fault, they 'tested' and deemed them ok, rubbish!
sent them an angry email and will never spend money with them again, not even for insoles... shame as been loyal customer for over 20 years, maybe 30 thinking about it.
i feel sorry for anyone nice working for them, they must be inundated with complaints? used to be such a good company with decent products imho and sad to see it go downhill as it has...

Love Ecco shoes but don’t buy these soft trainers2.0 in red. You will be so dissatisfied as colour runs when damp or if worn in the rain. They leave your feet red and the dye is not easily removed. Washed in washing machine on low heat the water was bright red and dye still running out when drying naturally outside. Very disappointing do not buy these trainers below standard and not fit for purpose.

I have sent a pair of shoes back to this company several weeks ago - contacted Customer Services - no reply - and still not had my refund or confirmation of return. Very disappointing. Several days later contacted Ecco twice - received a generic response - no-one seems to be dealing with refund - BEWARE. 31st March - returns sent back 4 weeks ago - no refund or confirmation to date.

Ecco shoes have a really bad soul, they are falling apart & i just cant understand how they can be so bad considering they used to be really good, ecco u are either with good people or against them

Always fan of their comfy shoes, and thought they valued human life. They don't care... #Ukraine

I’ve bought half insoles and it still not been delivered since the date that was due… their courier Called EVRI is totally useless they keep sending me emails every day informing me that it will be delivered and they don’t I’ve called Ecco shoes and they said they can’t do much they just keep asking to confirme the delivery address and that they will confirm it with couriers. But this is not enough…